题目内容：
根据以下内容，回答题。
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AIlthesales．comCustomer Claim Form |
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Order Number：058—9199 Date：August l5 Name：Sandra Wafing |
Item Details： History of Atlantis：The Lost Land[paperback]by Frank Whittman |
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Claim Details： I purchased the above item on July 6 from All The Sales and WaS informed that the estimated delivery date for the order WaS between July 9 and July 28．When the item hadn’t arrived by August 5，I called the customer service number listed Oil the Web site．I left a message on the automated recording system but did not receive a response．I left a second message on August 11 but still received no response．As I need the item right away，I plan to purchase a copy from a local bookstore．Therefore，I am asking for a full refund for the cost of this order,as the charge has already appeared on my credit card statement． |
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| T0： | Sandra．waring@email．com |
| From： | customerservice@allthesales．con |
| Date： | August l5 |
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Dear Ms．Waring， Your claim has been received and assigned reference number AZl01 14．Please be advised that most claims are resolved within 7 days of the date when the claim is filed． We apologize for the inconvenience you experienced with your order．Our records indicate that your order was shipped on July 7 via standard ground shippin9．We ale currently investigating this matter further and will contact you with our findings within 48 hours．If your claim is approved，we will issue a refund in the sal'ne form as your original payment was made．Credit card reimbursements take 5 business days to process，while refunds for checks and money orders are sent within 24 hours by special delivery． Deodre Skehan Customer Service Department Alhhesales．con |
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B．The seller sent the wrong item
C．The item she order was damaged
D．She never received the item she ordered
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