题目内容：
In order for the project manager to fully and effectively respond to a stakeholder’s personal concerns or grievances, it may be necessary to: （ ）A．Ask for a written description of the problem and submit it through the project office
B．Schedule a discussion with that stakeholder ’s manager
C．Establish clearer lines of communication with that stakeholder
D．Involve the project sponsor as an arbitrator A．要求对问题的书面描述,并且经过项目办公室来递交
B．安排与项目利害相关方的经理进行讨论
C．与项目利害相关者建立更清楚的沟通联系
D．让项目业主作为一个仲裁人
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