题目内容：
根据下列材料，请回答题：Isthecustomeralwaysright?Theanswer,itseems,dependsonwhichcountryyouarein.Shoppingisverymuchapartofacountry’sculture,andattitudestoshoppingandconsumersvaryfromcountrytocountryjustasmuchasclimateortasteinfood.Fromtheair-conditionedAmericanshoppingcenterstothestreetmarketofAfricantowns,thewayweshopshowsthewayweseeourselvesandourrelationshipswithotherpeople.BusinesscompetitioninEuropehasgivenconsumersincreasedpower.Thishasmeantfallingprices,plentyofspecialoffersandare-examinationofwhatcustomerservicereallymeans.PeopleoftenpointtoAmericaasanexampleofexcellentcustomerservice.InrestaurantsinthesouthoftheUSA,forexample,waiterscomplimentyouonyourclothes,askaboutyourday,complimentyouonthewisdomofyourorderandthenreturneverytenminutestorefillyourglassandmakesurethateverythingistoyoursatisfaction.
Anyonewhohaswaited30minutestobeservedinarestaurantmightwelldreamofsuchattention,butdoEuropeansreallywantUSstyleservice?Asafriendofmineoncetoldme,“BytheendoftheeveningIhadspentasmuchtimetalkingtothewaiterastomywife.”Itisaquestionofexpectations.Differentnationalitiesexpectdifferenttypesofservice.
AChinese-AmericanfriendlovestellingpeopleabouthowherChinesemothershopsforclothes:“Firstofallshewaitsuntiltheyareonsale,thenshebargainsuntilshegetsanevenbetterpriceandthenshefindssomesmallfaultwiththeproductanddemandsafurtherreduction.Sheneverbuysanythingattheregularprice.”Couldyouimaginetryingsuchtricksinadepartmentstoreinyourcountry?
Attitudestoserviceare,ofcourse,affectedbyemployers’attitudestotheirworkers.
AsAmericansalesandservicepersonnelareheavilyreliantoncommissionandtips,theyhavemoremotivestoprovidemoreservice.Butisthisfair?Dowethinkitisfairtoaskshopassistantstoworklateevenings,Sundaysand12hourshifts?Itmightnotbeacaseof“Isthecustomeralwaysright?”butacaseof“Howmuchserviceisitfairtoexpect?”Thewaypeopleshop________. A．carriessocialandculturalvalues
B．reflectsthedevelopmentalstageofacountry
C．determinesthewaytheysocialize
D．revealstheirsocialstatus
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答案解析：