题目内容：
根据以下材料，回答题Questions46-50refertothefollowinge-mail
| AIIthesales．comCustomerClaimF0rnl | ||
| OrderNumber：058—9199 Date：Augustl5 Name：SandraWaring | ItemDetails： HistoryofAtlantis：TheLostLand[paperback】byFrankWhittman | |
| ClaimDetails： IDurchasedtheaboveitemonJuly6fromAllTheSalesandwasinformedthattheestimateddeliverydatefortheorderwasbetweenJuly9andJuly28．Whentheitemhadn’tarrivedbyAugust5，IcalledthecustomerservicenumberlistedontheWebsite．Ileftamessageontheautomatedrecordingsystembutdidnotreceivearesponse．I leftasecondmessageonAugustllbutstillreceivednoresponse．AsIneedtheitemrightaway，Iplantopurchaseacopyfromalocalbookstore．Therefore．Iamaskingforafullrefundforthecostofthisorder，asthechargehasalreadyappearedonmycreditcardstatement． | ||
| T0： | Sandra．waring@email．corn | |
| From： | customerservice@allthesales．con | |
| Date： | Augustl5 | |
| DearMs．Warin9， YourclaimhasbeenreceivedandassignedreferencenumberAZl0114．Pleasebeadvisedthatmostclaimsare resolvedwithin7daysofthedatewhentheclaimisfiled． Weapologizefortheinconvenienceyouexperiencedwithyourorder．Ourrecordsindicatethatyourorderwas shippedonJuly7viastandardgroundshippin9．Wearecurrentlyinvestigatingthismatterfurtherandwillcontact youwithourfindingswithin48hours．Ⅱyourclaimisapproved．wewillissuearefundinthesameformasyour originalpaymentwasmade．Creditcardreimbursementstake5businessdaystoprocess，whilerefundsforchecks andmoneyordersaresentwithin24hoursbyspecialdelivery． DeodreSkehan CustomerServiceDepartment Allthesales．corn | ||
WhydidMs.Waringfillouttheclaimform? A．Shewaschargedtwiceforthesameorder
B．Thesellersentthewrongitem
C．Theitemsheorderwasdamaged
D．Sheneverreceivedtheitemsheordered
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