题目内容：
Questions 13—22·You will hear five different business people talking about business success secrets related to good customer service．
·For each extract there are two tasks．For Task One，choose business success secrets described from the list A—H．For Task Two，choose the experience from the list A—H．
·You will hear the recording twice．
TASK ONE—BUSINESS SUCCESS SECRETS
·For questions 13—17，match the extracts with business success secrets，listed A—H
·For each extract，choose business success secrets stated．
·Write one letter(A—H)next to the number of the extract．
根据以上内容回答第67-76题
回答听力第13题__________
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答案解析：