Questions 173-175 refer to the following letter.
Excelon Travel Service, Inc
711 Market Street
San Francisco, California 94102
Dear Mr. Miza:
Thank you for giving Excelon Travel Services the opportunity to arrange your family ' s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements （all times are local）:
Upon your arrival at Honolulu, your rental car will be waiting for you -- just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.
We pride ourselves on over twenty years of providing
the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.
Once again, thank you very much for your business.
Sincerely,
Janet S. OnoJanet S. OnoCustomer Service Associate Excelon Travel Services
Where will Mr. Mirza get directions?
A. At the travel agency B. At the Fritz Rentals desk C. At the Mahalo Hotel D. At Excelon ' s Web site