选择题：AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorf

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题目内容：

AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately？（）

A.Requesttochangetheseverityto1

B.RequesttospeaktotheDutyManager

C.Requesttoescalatetheproblemtodevelopment

D.RequestIBMtoclosetheincidentandreopentheincidentwithanothercall.

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