题目内容：
ANNUAL REPORTPerformance of last year: (16)__________, sales and profits fell, and market share went down by (17)__________percent.
Reasons:
(i) Difficult (18)__________in this sector after September 11 th.
(ii) (19)__________has affected consumer confidence.
(iii) rising (20)__________
Hopes in this year:
(i) The second and third quarter (21)__________cease decreasing.
(ii) Ensure that (22)__________do not fall and that costs remain stable.
(16)_________
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