题目内容：
Directions: In this part, you will have 15 minutes to go over the passage quickly and answer the questions on Answer Sheet 1.For questions 2 - 5, mark
Y (for YES) if the statement agrees with the information given in the passage;
N (for NO) if the statement contradicts the information given in the passage;
NG (for NOT GIVEN) if the information is not given in the passage.
For questions6 - 11, complete the sentences with the information given in the passage.
Cross-cultural Conflict Resolution in Teams
Team members work in increasingly diverse environments: in terms of age, gender, race,language, and nationality. Beyond these differences, there are also deeper cultural differences that influence the way conflict is approached.
The use of teams represents an important change in the way we work. The theory is that through the interdependency of the parts greater productivity is achieved by the whole. Experience has been less kind. One reason that teams fail to meet performance expectations is their paralysis through unresolved conflict.
Teams Dynamics
Over time successful teams develop culturally distinct pathways to communicate, solve problem, make decisions, and resolve conflict. Most literature on teams suggests that they realize high performance levels by passing through four distinct development phases: 'forming', storming', ' norming' and 'performing'.
The development of team norms does not take place in a vacuum, but is embedded in the wider social,political and economic context of the day.Another reality is that team members do not have access to the same power. Sources of power differ, as do expectations about how ands when it will be used. It is suggested that a successful team will :
be comfortable dealing with conflict
be committed to resolving disputes close to the source
resolve disputes based on interests before rights and power
learn from experience with .conflicts
This ties in with research on the effects of interpersonal conflict in teams. A team member's commitment to the team and the team mission decreases if conflict goes unresolved, but can increase if conflict is well-managed and resolved. If unhealthy conflict goes unresolved for too long, team members are likely to quit or to search for alternatives.
Defining Culture
Social anthropology, as the academic field responsible for the study, of culture, has yet to settle on a definition of culture. However, for our practical purposes, culture is defined as the shared set of values, beliefs, norms, attitudes, behaviors, and social structures that define reality and guide everyday interactions.
This definition implies that culture is an attribute of a group, and also contemplates the fact that there may be as much variation within the group as between different groups. We often associate culture with a national group, however, culture include
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