题目内容：
Twofriendshaveanargumentthatbreaksuptheirfriendshipforever,eventhoughneitheronecanrememberhowthewholethinggotstarted.Suchsadeventshappenoverandoverinhighschoolsacrossthecountry.Infact,accordingtoanofficialreportonyouthviolence,"Inourcountrytoday,thegreatestthreattothelivesofchildrenandadolescentsisnotdiseaseorstarvationorabandonment,buttheterriblerealityofviolence".Giventhatthisistheease,whyaren'tstudentstaughttomanageconflictthewaytheyaretaughttosolvemathproblems,driveears,orstayphysicallyfit?Firstofall,studentsneedtorealizethatconflictisunavoidable.Areportonviolenceamongmiddleschoolandhighschoolstudentsindicatesthatmostviolentincidentsbetweenstudentsbeginwitharelativelyminorinsult(侮辱).Forexample,afightcouldstartoverthefactthatonestudenteatsapeanutbuttersandwicheachlunchtime.Laughteroverthesandwichcanleadtoinsults,whichinturncanleadtoviolence.Theproblemisn'tinthesandwich,butinthewaystudentsdealwiththeconflict.
Oncestudentsrecognizethatconflictisunavoidable,theycanpracticethegoldenruleofconflictresolution(解决):staycalm.Oncethestudentfeelscalmer,heorsheshouldchoosewordsthatwillcalmtheotherpersondownaswellRudewords,name-calling,andaccusationsonlyaddfueltotheemotionalfire.Ontheotherhand,softwordsspokenatanormalsoundlevelcanputoutthefirebeforeitexplodesoutofcontrol.
Afterbothsideshavecalmeddown,theycanuseanotherkeystrategy(策略)forconflictresolution:listening.Listeningallowsthetwosidestounderstandeachother.Onepersonshoulddescribehisorherside,andtheotherpersonshouldlistenwithoutinterrupting.Afterward,thelistenercanasknon-threateningquestionstoclarifythespeaker'sposition.Thenthetwopeopleshouldchangeroles.
Finally,studentsneedtoconsiderwhattheyarehearing.Tiffsdoesn'tmeantryingtofigureoutwhat'swrongwiththeotherperson.Itmeansunderstandingwhattherealissueisandwhatbothsidesaretryingtoaccomplish.Forexample,ashoutingmatchoverapeanutbuttersandwichmighthappenbecauseonepersonthinkstheotherpersonisunwillingtotrynewthings.Studentsneedtoaskthemselvesquestionssuchasthese:Howdidthisstart?WhatdoIreallywant?WhatamIafraidof?Astheissuebecomesclearer,theconflictoftensimplybecomessmaller.Evenifitdoesn't,carefulthoughthelpsbothsidesfigureoutamutualsolution.
Therewillalwaysbeconflictinschools,butthatdoesn'tmeanthereneedstobeviolence.AfterstudentsinAtlantastartedaconflictresolutionprogram,accordingtoEducatorsforSocialResponsibility,"64percentoftheteachersreportedlessphysicalviolenceintheclassroom;75percentoftheteachersreportedanincreaseinstudentco-operation;and92percentofthestudentsfeltbetteraboutthemselves'.Learningtoresolveconflictscanhelpstudentsdealwithfriends,teachers,parents,bosses,andcoworkers.Inthatway,conflictresolutionisabasiclifeskillthatshouldbetaughtinschoolsacrossthecountry.
阅读以上短文，回答题 A．thelivesofschoolchildren
B．thecauseofargumentsinschools
C．howtoanalyzeyouthviolence
D．howtodealwithschoolconflicts
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答案解析：