题目内容：
Passage ThreeQuestions 31 to 35 are based on the following passage.
Conflict, like stress, is a natural phenomenon when people interact. Conflict in some form is always present; however, It is not always negative. Conflict can be positive, for example, when you and your colleagues try to select the best possible alternative to a problem. However, much more attention is given to the negative aspects of conflict.
Conflict occurs when we fear the unknown. This can be very simple: someone says something in a tone of voice different from our expectations, which raises questions in our mind as to what the real meaning might be. Of course conflict can, and does, occur in much more serious circumstances.
Your ability to detect and understand conflict will place you in a better position to control the situation. Conflict is often categorized in three stages. Stage one is the day-to-day irritations(恼人的事)that require minimal coping strategies. Stage one conflict is real but low in intensity. The intensity can increase if irritations increase and no solution is found.
Stage two is reached when the parties become competitive. Each person protects his self-interest and fears loss of face. The win-lose attitude becomes integrated with the problem.
Stage three is reached when the objective changes from wanting to win toward wanting to hurt the other party. This stage can be explos
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