题目内容：
HowtoBuildTeamSpiritandGetBestSalesPerformance
A．Itisawell-knownfactthatanorganisationcanachieveagreatersuccessifafewpeo-plegetunitedandworktowardsagoaltogether.Anordinaryteamcanperformbetterprovidedtheyaremotivated.Therearemanyinstances,whereateamapproachhassucceededbettercomparedtoanorganisationwhichisriddledwithpoliticsandmanag-erswhoonlythinkaboutthemselves.InfactthisisabasicproblemamongIndiansastheyalwaystendtodevelop"FrogSyndrome".Thefrogsyndromedoesnotallowothercolleaguestogoupintheladder,whichleadstheorganisationtobecomeanordinaryorganisation.TodaythebiggestprobleminIndiamanycompaniesarefacingishowtodevelopteamspiritamongpeople.Thisisaverycrucialpointfortheorganisationtomakedifferenceintoday'shighlycompetitiveenvironment.Howcanwedevelopsuchthingstoday?Ofcourse,therearemanywayswhicharegivenbelow.
DevelopTeamNotIndividualOnly
B．Theroleofmanageristoensurethatthepeoplebecomecohesive(有凝聚力的)andfeelproudtobethememberoftheteam.Itisquitepossibleprovidedthemanagerhim-selfisateamleader.Hehastosettherighttarget,createenthusiasmamongthepeople,developapositiveattitudeamongthepeopleandmotivatethemattherighttime.Ifdone,itisnothingsucceedslikesuccess.
RightTeamSpirit
C．Rightteamspiritbringswithintheorganisationavibrantfeelingtoaninsideraswellasoutsider.Thereisalwayswillingnesstowalkanextramileamongpeopletoachievethesetobjective.Thisleadstomorecongenial(令人愉快的)atmospherewithintheorgani-sation.Howmanycompanieshavesucceededindoingthesame?Doesitbringsmiletoanordinarypersonworkingintheorganisation?Ifyes,thatorganisationreallycansur-viveforalongertime.
SMILEWithintheOrganisation
D．Ahappyemployeealwaystendstoachievebetter.Manycompaniestendtotakecareofexternalcustomersbuttendtoforgettheinternalcustomers.Hence,companiesshoulddoretrospectiveanalysisonsatisfactionleveloftheinternalemployees.Buthowmanycompaniesbothertodothat?Arealsmilecanhelptheorganisationtoachievebettersales.
SMILE=SellMoreInLessEffort
E.Howmanypeoplecanbringasmileonthefaceofaperson?Therefore,therearefeworganisationswhichexcel.However,thisispossibleprovidedthemanagerbecomes
amentor.ManagerShouldBeaMentortothePeople
F.Peoplealwayslooktowardsamanagerasmentorwhocancorrect,guideandgivecon-structivecriticism.Managershouldgowherethecolleaguesworkingunderhimrequirehimtogo.Heshouldhelphiscolleaguesduringtheneedofthehour.Canamanagerdevelophimselftobeamentorsothatpeoplecanrelyonhisadvice?Amanager,ifre-develophimselfasamentor,candefinitelybringtheteamspiritamongthepeople.Buthowmanymanagerscanbeamentor?Manytimesamanagerhimselfisagrumbler(爱发牢骚的人)andcreatesapollutedenvironmentwithintheorganisationashisperson-alitymaynotbefittodoaparticularjob.Therefore,amanagershouldanalysehisownpersonalityalongwithhiscolleagues'andensurethathispersonalityalongwithhiscolleagues'personalitybesuitedtodotheparticularjob.Applicationofsalesgrid(网)approacheswilldefinitelyhelphimtounderstandhisownpersonalityaswellashiscol-leagues'.Thisanalysiscanhelptotakecorrectiveactionandwillcreateagreatersenseofresponsibilityandmotivationamongthepeople.Wemustmotivateourselvestomo-tivateothers.
G.Thisispossibleprovidedamanagermakethejobmorechallenging.InfactduringtherecentsurveyconductedbytheauthorinIndia,theNo.1motivatorfactorisjobenrich-ment.Howmanymanagerstrytocreateinnovationsintheirjobfimctionsoftheircol-leaguesandassociates?Howmanymanagersremovethefearofinstability?Howmanymanagersaskthemselveswhatnewthingstheyortheirteamshavedone?Ifthisisdoneregularly,thedemotivationdoesnotarise.Ordinarypeoplecanperformextraordinarythingsprovidedtheybringthemotivationandteamspiritamongthepeople.Thisisquitepossibleandamanagerhasaroletoplay.Heshouldbeproactive(主动的)inbuildingteamspiritandtakeaction.
RecogniseTeamDestroyersandTakeCorrectiveMeasures
H.Therearecertainpeoplewhobecauseofthepastexperiencecandestroytheteamspirit.Therefore,itissuggestedthatmanagersshouldidentify"thisgrumbler"atrighttimeandtakecorrectivemeasuresimmediately.Thecancerouscellshouldnotbeallowedtodeveloporproliferate(扩散).Propercounsellingcanhelpthemanagertocorrectthesituation.Heshouldnotdevelopadualpersonality.Forexample,intheofficethetapisleaking,however,hedoesnotbotherashefeelsthatitisthejobofadministrationbutwhenhegoeshomehemakessurethattheleakageofthetapiscorrected.Thedichoto-my(分裂)behaviourofthepersoncannothelphimtodevelopteamspirit.Themanagershoulddevelopfatherhoodofaspastic(痉挛的)childwhoisverycaring,understand-inghischild.Hehastothereforecorrecthim,mendhimwithhopethatthefuturewillbebright.
EducatetheColleagueDoingtheWorkinaPositiveManner
I.Managersmusteducateacolleaguewhileworking.Therecentstudyamongthefieldforcerevealedthatthefieldrepresentativesliketohavealeaderwhoisgoodatproductknowledgeandsellingskills.Duringthevisitofaleaderifheensuresthathegivesoneortwonewpointstohiscolleagues,thentheinteractionbetweenthetwobecomesmorefruitful.Foxexample,ifazonalmanagervisitshisteamhemaytakeuptheproducttrainingintheconferenceorduringthefieldworkfollowedbyawrittentestofthesamesubject.Thisconceptwastriedbytheauthorinoneofhisclient'scompanieswhereinhenoticedthattherepresentativeneverusedtorespecthisseniorbecauseofhislackofknowledgeontheproduct.Thisprocessofinculcating(教授)thehabitofinteractionsbetweenthetwobroughtabetterteamspiritandrespectforeachother.Thisactivityre-suitedintohigherproductivityofthearea.
Oneinfluencetheanalysisaboutamanager'spersonalityandhiscolleaguesmayhaveonthemisthattheywillbemoreresponsibleandmotivated.
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