题目内容：
Questions 9—1 4·Read this text taken from an article about Marketing Communications．
·Choose the best sentence to fill each of the gaps．
·For each gap 9—14，mark one letter(A—H)on your Answer Sheet．
·Do not use any letter more than once．
·There is an example at the beginning，(0)．
A The choice is seemingly endless，with a typical superstore stocking between 20，000and 25，000 different lines totaling between two and four million products per store．
B In the spring of l999，both companies announced heavy falls in profit largely due to their inability to listen to and respond to the customer．
C Consumers also dislike the synthesized voice which asks you to press certain numbers on the keypad，depending on the service required．
D Although there will always be a place and function for marketing，it is unclear whether the traditional product or brand manager will still have a job in the twenty．first century，having been replaced by customer relations managers on the end of a telephone．
E In Russia，if there is a queue，you are advised to join as it means a manufacturer has actually produced something，regardless of whether there is a specific need．
F Some companies now have customer call centers which are set up with the sole
objective of handling complaint，inquiries and after sales service．
G It is estimated that winning over a new customer can cost up to five times as much as keeping a customer，so a new definition of marketing has evolved which is identifying，attracting and retaining the most valuable customers to sustain profitable growth．
H Although the two are different，companies spend billions of pounds on market
research with a view to targeting the potential customer in a more precise way．
根据以上资料请回答第9题：_________
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