What will Malinda and her colleagues do when they present data?选择一项：a.They will

20世纪30年代，古立克把管理职能概括为（ ）。选择一项：a.计划、组织、人事、指挥、协调、报告、预算b.计划、领导、人事、沟通、协调、组织、预算c.领导、决策

Hotel customers and hotel staff think the same about breakfast.选择一项：对 错

Which of the following may NOT be included in an annual report?选择一项：a.Business s

1926年怀特出版了世界上第一部大学公共行政学教科书：（ ）。选择一项：a.《行政学》b.《行政学导论》c.《行政学原理》d.《政治与行政》

How many aspects does Melinda brief in her plan?选择一项：a.Three.b.One.c.Two.

When a customer shouts rudely at you, you should__________.选择一项：a.keep calm and

伍德罗威尔逊在《政治科学季刊》上发表了公共行政学的开山之作（ ），它标志着公共行政学的产生。选择一项：a.《行政学原理》b.《行政之研究》c.《行政学》d.《政

Front-line staff have nothing to do with improving customer service.选择一项：对 错

我国第一部行政学著作《行政学的理论与实际》的作者是（　　）。选择一项：a.孙中山b.张金鉴c.江康黎d.梁启超

公共行政学的特点是（ ）。A.公共行政学是政治性较强的学科B.公共行政学研究的广泛性C.公共行政学是一门交叉学科和边缘学科D.公共行政学是应用性的学科E.公共行

Angry customers tend to aim their dissatisfaction and complaints at__________.选择

Before writing the report, you should gather all the work you have done over the

The contents of the report should be selective.选择一项：对 错

How will Malinda and her colleagues state problems?选择一项：a.They will make a compa

提出立法、司法、行政、考试和监察五权分立思想的是（ ），他建立了五院分立制度。选择一项：A.孙中山B.康有为C.梁启超D.张金鉴

Which of the following work can be included in community services?选择一项：a.The env

A good or bad experience of a customer in a wheelchair in your shop shows whethe

“Use your ears more than your mouth” means __________.选择一项：a.you should talk mor

The application of visuals and charts can make the report more boring.选择一项：对 错

It.s not necessary to know about the customers. needs and preferences.选择一项：对 错

1、我国最早提出学习行政学的是（ ），他于1876年在《论译书》中提出“我国公卿要学习行政学”。选择一项：A.梁启超B.孙中山C.康有为D.张金鉴

中国公共行政的最大特点是（）上。选择一项：a.中国共产党领导政府b.高效性c.公平性d.民主性

Why does Peter call a meeting?选择一项：a.He has not seen his colleagues for a long t

有些学者是从“三权分立”来界定公共行政范围，认为国家可以分为（ ）三种权力。a.考试b.监察c.立法d.行政e.司法