题目内容：
Total Quality Management (TQM)Total Quality Management (TQM) is a 回答
and structured approach to organizational management that seeks to improve the quality of products and services 回答
ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 回答
may be in adherence to established standards, such as the International Organization for Standardization.s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 回答
schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 回答
the customer.s point of view.
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