简答题：Read the letter form a customer, Ding. Write a reply to Ding

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题目类型：简答题
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题目内容：

Read the letter form a customer, Ding.

Write a reply to Ding:
apologizing to the customer.
explaining the reason of the mistake.
saying how the problem is being solved.
Write 60-80 words on your Answer Sheet.
Dear Mr. Forest,

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